Tenant FAQs

We rent most units on a first-come, first-served basis once a completed application and required fees are submitted. To maximize your chances in the competitive College Park market, we recommend applying as soon as you're ready. Our tech-enabled process helps move applications quickly.

Move-in costs depend on the property. Typically you’ll pay the first month’s rent plus a refundable security deposit; some properties also require last month’s rent. Your lease and move-in statement will outline the exact amounts and timing.

Applicants must be able to legally enter a lease agreement, which is generally 18 years or older. For student and workforce housing in College Park, we confirm age and eligibility during the application review.

Security deposits are generally refundable if the unit is returned in good condition, normal wear and tear excluded. Deductions may be made for unpaid rent, damage beyond normal wear, or required cleaning as described in the lease and move-out inspection.

A cosigner may be required if an applicant does not meet income, credit, or rental history criteria. Cosigners must satisfy financial qualifications and sign a guarantor agreement; our leasing team can outline requirements and next steps.

Apply online through our tenant portal or in person at the leasing office. A complete application includes the application fee, proof of income or enrollment, photo ID, and any other documentation noted in the listing. Our streamlined system speeds review and approvals.

We offer convenient payment options, including online payments through the tenant portal, automatic bank transfer, or check/money order, depending on the property. Online rent collection and portal features support timely payments and transparent records.

Review your lease and contact management before bringing a pet. Many College Park properties allow pets with an additional pet deposit or monthly pet rent and may have size or breed restrictions. We’ll explain the pet policy and required paperwork.

Leases usually hold all tenants jointly responsible for the full lease term. If one roommate plans to stay, they must qualify individually or the departing tenant must arrange an approved replacement with management. Our team can walk you through lease assignment or subleasing options when allowed.

Check your lease for the required written notice period and submit your intent to vacate in writing by the deadline. Providing timely notice helps avoid lease penalties and allows us to coordinate final inspections and return of any refundable deposit per lease guidelines.

We handle routine maintenance and coordinate timely repairs through our tenant services team and tech-enabled work order system. Tenants are typically responsible for damages caused by negligence or misuse. Please report maintenance requests promptly through the portal so we can address issues efficiently.